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What should I do if denied access via FTP or to "stats"? Be sure to read the FTP tutorial as well as the Control Panel access instruction. If you still have trouble, send email to support@All-starZ.com explaining the problem in detail. Be sure to include either your userid or domain name as well as the current account password. How Long Does It Take Internic To Register A Domain Name? Let us know if you do not receive notification that a domain name has been either registered or transferred within two weeks. In the meantime, refer all concerns to Registration Services. You can reach them by calling (703)742-4777 and selecting option number 2 or you may write them at hostmaster@rs.internic.net. Be sure to reference your NIC ticket number when contacting either All-starZ or the InterNIC. Whom shall I contact regarding InterNIC billing? Questions regarding InterNIC Invoicing and Payment Procedures should be referred to Registration Services. You can reach them by calling (703)742-4777 and selecting option number 1 or you may email them at hostmaster@rs.internic.net . The InterNIC has now accepts First Virtual as a payment option for the registration of domain names. To make FV payment: http://rs.internic.net/cgi-bin/fv/paymentWith the tracking number and domain name, a payment can be made with or without a VirtualPIN. If you do not have a VirtualPIN, the process will create one for you. How do I switch from non-domain to domain account? You need to submit an order by telephone or via our online order form. Be sure to note your non-domain userid in the "comments" field so that we can apply a $29 credit toward the set up fee of a new domain account. All-starZ will prorate billing of the new account based on the unused portion of monthly rates collected in advance for the non-domain account. You will need to reupload files from the old web site once the new account is activated. How do I upgrade from domain plan #1 to plan #2? Send email to sales@All-starZ.com and be sure to mention the domain name of the account you wish to upgrade. We will give you credit of $59.95 toward the set up fee of plan #2 and prorate billing based on the unused portion of monthly rates collected in advance. The upgrade does not affect your current account, but rather make new features available to you. How do I change frequency and mode of payment? An email will be sent to you about 20-30 days prior to your next billing date at which time you can request a different mode of payment. We accept payment by VISA, MasterCard, as well a your company or personal check. How do I update account contact information? You can change your billing address and email address in Account Information within your Control Panel. If you have a change of email address, be sure to reflect this new address in your mail forwarding options in Account Settings. We suggest that domain users update the InterNIC database since email is their preferred mode of communication. Can I change my userid and password? The userid is derived from the first six characters of your domain name and and cannot be changed. You can change your password in Account Settings within your account Control Panel. Valid passwords consist of no more than eight alphabetic and/or numeric characters. Can I change my domain name? In order to change your domain name, you need to submit an order for the new domain via our online online order form . Be sure to reference the domain name you wish to replace in the comments section. Please note that we must set up a new account to serve a different domain name. We can prorate the new account based on the unused portion of monthly rates collected in advance from the old account. However, another set up fee will be required and you will need to reupload files to the new account once activated. Please note that the InterNIC will require a registration fee for the new domain as well. |